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  1. Jobscan Team
  2. Frequently Asked Questions

Frequently Asked Questions

  • Why was I charged during my free trial?
  • I didn’t pay in USD. Will this affect my refund?
  • Can I cancel within my free trial and not get charged?
  • I meant to cancel my account but forgot before I was charged. Can I get a refund?
  • How do I cancel my account?
  • I signed up for Jobscan Premium, so why can’t I use the full version of LinkedIn Optimization?
  • I signed up for Jobscan Premium, so why doesn’t my account show the plan?
  • When do I get my free monthly scans?
  • How do I reset my password?
  • Can I use Jobscan in a language other than English?
  • Is my resume shared with recruiters?
  • How does the Job Matcher work?
  • How do I scan a cover letter with Jobscan?
  • Are cover letters scanned by ATS?
  • How can I delete my scan history or uploaded resumes?
  • Why do my results say I’m missing skills when they’re already on my resume?
  • What's the difference between hard skills, soft skills, and keywords, and why does it matter?
  • Why can’t I perform a resume scan?
  • Why can’t I upload my resume to scan?
  • How do I upload or paste my resume and job description to scan?
  • Why do I need to enter the company name and job description URL for ATS Tips, if it’s already on the pasted job description?
  • How can I increase my resume match rate?
  • How is the resume match rate calculated?
  • What match rate should I aim for?
  • How are scans deducted from my free account?
  • What is a scan?
  • How do I change the email address associated with my account?
  • Is Jobscan’s algorithm based off of real Applicant Tracking Systems?
Jobscan Team
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