Frequently Asked Questions
- Why was I charged during my free trial?
- I didn’t pay in USD. Will this affect my refund?
- Can I cancel within my free trial and not get charged?
- I meant to cancel my account but forgot before I was charged. Can I get a refund?
- How do I cancel my account?
- I signed up for Jobscan Premium, so why can’t I use the full version of LinkedIn Optimization?
- I signed up for Jobscan Premium, so why doesn’t my account show the plan?
- When do I get my free monthly scans?
- How do I reset my password?
- Can I use Jobscan in a language other than English?
- Is my resume shared with recruiters?
- How can I delete my scan history?
- Why do my results say I’m missing skills when they’re already on my resume?
- What's the difference between hard skills, soft skills, and keywords, and why does it matter?
- Why can’t I perform a resume scan?
- Why can’t I upload my resume to scan?
- How do I upload or paste my resume and job description to scan?
- Why do I need to enter the company name and job description URL for ATS Tips, if it’s already on the pasted job description?
- How can I increase my resume match rate?
- How is the resume match rate calculated?
- What match rate should I aim for?
- How are scans deducted from my free account?
- What is a scan?
- How do I change the email address associated with my account?
- Is Jobscan’s algorithm based off of real Applicant Tracking Systems?